Helpdesk Agent/Scheduler MKT143

Hiring Company:Kontak Recruitment
City / Town:Rivonia
Location:Gauteng
Job type:Full-Time
Published:

Website Kontak Recruitment

Kontak Recruitment

Helpdesk Agent/Scheduler (MKT143)

Rivonia

R12 000 -R15000 per month

 

This is a contract post (Maternity cover contract) for a period of 4 months only with no view of permanent, must be available to start immediately

 

Educational requirements:

Grade 12

Call Centre Diploma or similar

Helpdesk Training

A+ Certification

AT least 2 years working experience in helpdesk within an IT/technical environment

 

Duties and responsibilities:

Logging of calls onto the system

Assigning calls to techies

Following up that calls are attended to

Scheduling techie diaries to enable them to do the work logged

Scheduling technicians to attend to requests

Assign requests to technicians

Follow up with clients after a call was completed

Admin related to closed calls

Liaison with 3rd party providers on issues i.e. Fibre connections down, etc.

Monthly reports to Management and Clients

Must be very organised

Must be good with clients

Work well within a team

High pressure job

Mon- fri 08h00 -17h00

 

Please email CV to [email protected] and quote MKT143 in the subject line

Or apply online at http://smrtr.io/344mw

For full spec https://rebrand.ly/helpdeskschedulerMKT143

 

#IT #helpdesk #scheduler #jobs #rivonia #contract #kontakrecruitment

 

To apply for this job email your details to recruitment@kontak.co.za

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