Customer Service Representative (MKT231)

Hiring Company:Kontak Recruitment
City / Town:Sandton
Location:Gauteng
Job type:Full-Time
Published:

Website Kontak Recruitment

Kontak Recruitment

Customer Service Representative (MKT231)

Rivonia

R20 000 – R30 000 per month

 

 

Must have technical knowledge, experience with mikrotik products and experience within telecommunications industry

 

The fundamental role of a Customer Service Representative is to manage customer queries and complaints.

 

Grade 12

Tertiary recommended

Microsoft applications

CRM systems

Must have technical knowledge, experience with mikrotik products and experience within telecommunications industry

 

 

Maintaining a positive, empathetic and professional attitude towards customers always

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Product knowledge to answer questions

Processing orders, forms, applications and requests

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues

Providing feedback on efficiency of customer service process

Ensure customer satisfaction and provide professional customer support

 

Resolve product and service problems by clarifying customers complaints, determining cause of problem, selecting and explaining the best solution to solve the problem, expediting correction of adjustment, following up to ensure resolution

Recommend potential products/services to management by collecting customer information and analysing customer needs

Prepare product or service reports by collection and analysing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationship of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media

Assist with placement of orders, refunds or exchanges

Answer questions about warranties or terms of sales

Inform customer of deals and promotions

Upsell products and services offering to existing client base

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Resolve customers complaints via phone, email, mail or social media

Bi monthly care visits to Top 50 clients
 

Please email cv to [email protected] and quote MKT231 in the subject line

 

To apply for this job email your details to recruitment@kontak.co.za

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