Assistant Director: Erp Technical Support

REF NO: 002155
Directorate: ERP Technical Support
SALARY : R334 545. Per annum (plus benefits) Level 09
CENTRE : Johannesburg
CLOSING DATE : 29 December 2017

NQF level 6 in IT/Commerce plus 3-6-7 experience in ERP.
Relevant industry experience (government service) strongly desired.
People management experience desirable.
Experience in ERP and IT program management/project management.
ERP implementation experience on at least 5 projects.

Work closely with the end-user management and staff during development and implementation of system solution to ensure that all customer needs are identified and addressed.
Conduct feedback sessions and presentations to client audiences and professional peers if and when required.
Communicate with colleagues, management and business unit(s) on requirements, problems, project status and issues.
Perform all administrative tasks associated with tracking project components or support request that are assigned by project management.
Formulate appropriate system procedures/processes.
Assist in the planning of new hardware and new platform components.
Participate in any system upgrade activities as planned by the customer department management.
Identify, document and resolve 129 project issues.
Design and execute functional and integration test plans and test scripts.
Support system testing and production change-over activities.
prepare production change-over plan in customer areas.
advise on strategies/best practices for migration from existing systems to new systems.
Identify any application issues that may impact project deadlines, and other issues that may negatively impact the business processes of the customer department.
Provide training to customer team members/users.