Assistant Director: Information Technology Services Management (3 Year Contract)

OFFICE OF THE CHIEF JUSTICE
REF NO: 2017/192/OCJ
SALARY : R334 545.00 R394 065.00 plus 37% in lieu of benefits. The successful candidate will be required to sign a performance agreement.
CENTRE : National Office: Midrand
CLOSING DATE : 10 November 2017

REQUIREMENTS :
experience in IT Service Management of which 2 years should be at supervisory.
a ITIL and CobiT certification, ITIL expert certification will serve as an advantage.
Skills and competencies: Desktop and systems support, IT Project Management, IT Change Management, Accepting 24 responsibility, financial management, problem solving and analysis, interpersonal relationship, innovation, Service delivery innovation.

DUTIES :
Facilitate and coordinate the provision of IT requests and Support services, facilitate the IT incident management processes, monitor assigned incidents and ensure that SLA targets are met, ensure user requests are logged and recorded, resolving incidents within then required response and resolution times, act as a single point of contact for all IT services and requests, ensure that incidents and problems logged are resolved by team members.
escalate unresolved problems to management, monitor the call resolutions by the technical team in line with SLA, monitor assigned incidents and problems then alert the technical teams to avoid SLA violations, conduct bi-annual user satisfaction surveys and provide feedback to improve IT services, develop weekly, monthly and quarterly plans and reports.

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