Assistant Director: It Capacity And Availability

REF NO: 001522
Directorate: Information Technology Service Management Information
SALARY : R334 545 per annum plus benefits
CENTRE : Head Office
CLOSING DATE : 15 September 2017

An appropriate three year National Diploma in Information Technology plus 3-5 years extensive experience in an ICT operational customer service environment.
ITIL Foundations Certificate will be an added advantage.
Experience of COBIT standards and/or certificate is a pre- requisite.
Extensive knowledge of how license.
Ability to work under pressure.
Good verbal and written communication skills.
Service delivery innovation skills.
Client orientation and customer focused.
Ability to take initiative and make decisions.
Ability to analyse and develop reports for presentation to senior management.

Ensure that all current and future IT capacity and performance aspects of the business requirements are provided cost effectively to optimize the capability of the ICT infrastructure, services and supporting organization to deliver a cost effective and sustained level of availability enabling the Department to meet their objectives.
Forecast and plan infrastructure requirements to ensure ongoing delivery of agreed IT services.
Determining the availability requirements of the business and matching these to the capacity of the IT infrastructure.
Measure and monitor Availability, Reliability and Maintainability on an ongoing basis.
Work at reducing the frequency and duration of incidents.
Ensure corrective actions for downtime are identified and progressed.
Create and maintain an Availability Plan.

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