Client Information Clerk Switchboard

PROVINCIAL ADMINISTRATION: GAUTENG DEPARTMENT
DEPARTMENT OF EDUCATION DISTRICTS EKURHULENI NORTH (EN)
REF NO: CHBAH 210 (X1 POST)
Directorate: ICT
SALARY : R257 508 per annum (Level 07) Plus Benefits
CENTRE : Chris Hani Baragwanath Academic Hospital (CHBAH)
CLOSING DATE : 20 September 2019

REQUIREMENTS :
A minimum of Grade 12 with 3-environment, preferably in Health Department.
Must have experience of working in an environment of a PABX System or any other related phoning system.
Knowledge of Telephone management System (TMS).
Excellent phone etiquette, good reporting skills.
Good leadership qualities.
Must be proficient in MS Word, MS Excel and Outlook.
Be prepare to work shifts, weekends and public holidays.
Any additional relevant switchboard course would be an added advantage.

DUTIES :
Render supervision of Switchboard Department on a 24/7 hour shift system.
Manage the shift roaster, leave plans, overtime, Sunday claims and overall running of the Department.
Appraise the staff performance in the Switchboard Department.
Ensure that all resources in the Switchboard Department are well managed and optimally used.
Ensure that workers perform their duties according 103 to the prescribed Public Service Regulations and Public Finance Management Act.
Allocate extension numbers to different Departments and privileges of outgoing calls.
Allocate mobile phones and monitor and regulate the usage thereof.
Ensure implementation of training and development of staff.
Liaise with internal and external stakeholders regarding calls queries and complaints.
Attend meetings, report and escalate to Departmental line managers.
Management of personnel performance and review thereof.

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