Client Information Clerk

PROVINCIAL ADMINISTRATION: GAUTENG DEPARTMENT
DEPARTMENT OF EDUCATION DISTRICTS EKURHULENI NORTH (EN)
REF NO: HRM 81/2019
Directorate: ICT Switchboard
SALARY : R173 703 per annum plus benefits
CENTRE : Steve Biko Academic Hospital
CLOSING DATE : 20 September 2019

REQUIREMENTS :
Grade 12 and a minimum of 6 months working experience at Switchboard/ Reception/ Helpdesk/ Service Desk/ Call Centre.
A call centre or relevant/ equivalent qualification will be an added advantage.
Office Management, Computer literacy, customer service skills, experience in client liaison and telephone etiquette as well as good communication skills.
Fluency in English.
Previous learnership in a hospital environment will add as an advantage.

DUTIES :
The successful candidate will be expected to work shifts (Both day and night), including weekends and public holidays.
He/she will perform all switchboard related duties, IT helpdesk and other office related tasks.
Switchboard duties comprises of answering and screening of incoming calls and outgoing calls.
attending to patients.
taking messages and relay to the relevant person.
Office related administrative tasks comprises of filling.
completing of official documents.
updating of telephone directory and compiling and distribution of in-house telephone bills to relevant departments.
take minutes of meetings upon request.
Perform standby duties and overtime as and when rostered.
The candidate must remain friendly and helpful at all times, even when working under pressure and adhere to Batho Pele Principles.
The candidate must be flexible to perform his/her duties on short notice if the roster changes.
N.
B Shortlisted candidates are expected to write a computer literacy test.

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