Computer Technologist/desktop Support Technician

PROVINCIAL ADMINISTRATION: GAUTENG DEPARTMENT
DEPARTMENT OF AGRICULTURE AND RURAL DEVELOPMENT
REF NO: CHBAH 240 (X2 POSTS)
Directorate: ICT Support Services
SALARY : R257 508 R303 339 per annum (Level 07) (plus benefits)
CENTRE : Chris Hani Baragwanath Academic Hospital
CLOSING DATE : 22 November 2019

REQUIREMENTS :
Grade 12 plus A+ and N+ or MCSE or CCNA or NQF level 5 and above IT program/s registered with SITA.
A minimum of 1-year practical experience, be an added advantage.
To work standby: after hours, weekends and public holidays.
The prospective appointee should have good troubleshooting skill, good communication, telephone etiquette, good report writing skill.
Sound interpersonal relationship, ability to multitask, mentorship, planning, organizing and problem-solving skills.
Supervisory, planning, organizing and problem-solving skills.
Must be able to manage and lead a team.
Ability to multi-task and prioritize.
Ability to manage a high value goods, services and equipment budget.
Knowledge of the public service legislations, policies and procedures.
Experience in a Public-Sector Hospital environment will be an added advantage.
Applicant should be prepared to undergo Medical Surveillance as an inherent job requirement.

DUTIES :
New installation of ICT devices to comply with GPG Standards that includes servers, workstations, laptops, tablets, printers, mobile routers and cell phones.
Provide 24-hour desktop and network support.
Diagnose and resolve software and hardware incidents including operating systems (Windows) and across a range of software applications.
Install and configure local and network printers.
Support Medicom System, MS- Office Packages example 365, RX-Solution, DHIS, Email, Internet and general Network problems.
Resolve incidents in different transversal applications: (Persal, CITRIX, SRM, BAS, BAUD etc.
).
Render a first-class level of customer service ensuring that all customers/end-users are treated efficiently and effectively.
Attend to all logged calls and close the calls on time.
Management of personnel performance and review thereof.

Powered by Feedburner