Customer Care Assistant: Customer Care: Mosselbay

PROVINCIAL ADMINISTRATION: WESTERN CAPE DEPARTMENT
DEPARTMENT OF AGRICULTURE
REF NO: DSD 2018-51
SALARY : R152 862 per annum (Level 05)
CENTRE : Department of Social Development, Western Cape Government
CLOSING DATE : 11 June 2018

REQUIREMENTS :
Senior Certificate (Grade 12) with a minimum Recommendations: None.
Competencies: Knowledge of client care.
Knowledge of the social welfare environment.
Communication (written and verbal) skills in at least two of the three official languages of the Western Cape.
Strong computer literacy and knowledge of MS Word package.
Skills in sound organising and planning.
Skills in conflict resolution.

DUTIES :
Provide information to clients regarding available services.
Assist clients on how to access services from the department.
Follow-up on queries from clients.
Provide immediate relief to clients.
Administer surveys.
Note client feedback and maintain feedback register.
Provide assistance to team in the field with regards to departmental information.
Render general administrative support to the service delivery team relating to: Managing of telephone enquiries within the service delivery team.
Maintaining a filing system for the Unit.
Maintain and manage an electronic database for as well as logistical arrangements for the team.

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